Contact us for more information > Ph.+39 0302308688 – info@on-frame.com
Frequently asked questions
What is the expected delivery time? Delivery time depends on the requested items, but usually small productions are shipped starting from 48h.
What are the shipping costs? National deliveries are free on orders worth 1000€ or more; otherwise, the price per package is 9,91€ (islands are subject to variations).
Are white label packages and components available? When specifically requested we make unbranded packages and tabs.
Is the mounting of the structures a complicated task? – Mounting small non-luminous structures is easy, but for safety reasons we strongly suggest large structures and LED frames to be installed by professionals.
Is changing the textile difficult? Changing the textile is a really simple action (in case of very large structures, the collaboration of two people may be necessary).
Can I purchase only the textile if I want to renew a frame that is already in my possession? – Textiles with gasket are available I the “print textiles only” section. PLEASE NOTICE: If the structure in your possession has been purchased from us, you’ll just have to enter the measures of your frame; if the frame in your possession has not been produced by us, you can still place the textile order, but we suggest you to notify that your structure is not by Onframe and to send a picture of your frame to info@on-frame.com.
Find out more about our product quality with the photo and video gallery!